Download for WhatsApp Business
If you are a small business owner who wants to connect with your customers in a fast, convenient, and secure way, you might want to consider using WhatsApp Business. WhatsApp Business is a free-to-download app that allows you to create a professional business profile, send and receive messages, showcase your products and services, and access useful data on your messaging performance. In this article, we will explain what WhatsApp Business is, how it differs from WhatsApp, what features it offers, how much it costs, and how to download it for your device.
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WhatsApp Business vs WhatsApp
WhatsApp is the most popular chat app in the world, with over 2 billion users. It is mainly used for personal communication, such as texting, calling, and sharing media with friends and family. However, many businesses also use WhatsApp to reach out to their customers and provide support.
WhatsApp Business is a separate app that is designed specifically for businesses. It has all the features of WhatsApp, plus some additional ones that can help you manage your business communication more efficiently. Some of the main differences between WhatsApp and WhatsApp Business are:
WhatsApp Business allows you to create a verified and more complete business profile, where you can add information such as contact details, website, location, business hours, etc.
WhatsApp Business allows you to use multiple users to manage the same account across different devices.
WhatsApp Business allows you to use automated responses, labels, quick replies, and away messages to save time and improve customer service.
WhatsApp Business allows you to create a product catalog where you can display your products and services and let customers browse and order them directly from the app.
WhatsApp Business allows you to access messaging statistics where you can see how many messages were sent, delivered, read, and received by your customers.
WhatsApp Business Features
Business Profile
One of the benefits of using WhatsApp Business is that you can create a professional profile for your business that can help your customers find valuable information about you. To set up your business profile, you need to:
Download the WhatsApp Business app from the Google Play Store or the Apple App Store.
Verify your business phone number.
Restore your account from a backup if you have one.
Set your business name.
Tap More options > Settings > your business name.
Business Messaging Tools
Another benefit of using WhatsApp Business is that you can use various tools to make your messaging more efficient and effective. Some of the tools you can use are:
Automated responses: You can set up messages that are automatically sent to your customers when they contact you for the first time, when you are busy, or when you have a common question.
Labels: You can organize your chats and contacts with labels that help you identify them easily. For example, you can use labels such as new customer, order placed, payment pending, etc.
Quick replies: You can create and save messages that you use frequently and send them with a shortcut. For example, you can use quick replies to say thank you, confirm an order, provide information, etc.
Away messages: You can set up messages that are automatically sent to your customers when you are away or outside your business hours. For example, you can use away messages to inform your customers when you will be back, how to reach you in case of emergency, etc.
Product Catalog
A unique feature of WhatsApp Business is that you can create a product catalog where you can showcase your products and services and let your customers browse and order them directly from the app. To create a product catalog, you need to:
Tap More options > Settings > Business tools > Catalog.
Tap Add product or service.
Add an image, name, price, description, link, and code for each product or service.
Tap Save.
You can add up to 500 products or services to your catalog. You can also edit or delete them at any time. To share your catalog with your customers, you need to:
Open a chat with a customer.
Tap Attach > Catalog.
Select the product or service you want to share.
Tap Send.
Messaging Statistics
A useful feature of WhatsApp Business is that you can access messaging statistics where you can see how many messages were sent, delivered, read, and received by your customers. This can help you understand how your customers interact with your business and improve your communication strategy. To access messaging statistics, you need to:
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Tap More options > Settings > Business tools > Statistics.
View the data on the screen.
WhatsApp Business Pricing
WhatsApp Business is free to download and use for small businesses. However, if you want to use WhatsApp Business API to connect with larger audiences and integrate with other platforms, you will have to pay a fee based on the number and type of messages you send and receive. The pricing categories are:
CategoryDescriptionPrice
Session MessagesMessages that are sent and received in response to a user-initiated message within a 24-hour window.Free
Template MessagesPre-approved messages that are sent outside the 24-hour window or for notifications such as appointment reminders, order confirmations, etc.Varies by country and carrier (typically $0.01-$0.1 per message)
Customer Care Window MessagesMessages that are sent by users outside the 24-hour window for customer support purposes.Free (but may be converted to template messages if not answered within 24 hours)
You can find more information about WhatsApp Business pricing on their official website.
WhatsApp Business Download Steps
For Android Devices
If you have an Android device, you can download and set up the WhatsApp Business app from the Google Play Store by following these steps:
Open the Google Play Store on your device.
Accept the terms and conditions and grant the necessary permissions.
Verify your business phone number.
Restore your account from a backup if you have one.
Set your business name and profile photo.
Start using the app and customize your settings and profile.
For iOS Devices
If you have an iOS device, you can download and set up the WhatsApp Business app from the Apple App Store by following these steps:
Open the App Store on your device.
Search for WhatsApp Business and tap Get.
Enter your Apple ID or use Face ID or Touch ID if prompted.
Accept the terms and conditions and grant the necessary permissions.
Verify your business phone number.
Restore your account from a backup if you have one.
Set your business name and profile photo.
Start using the app and customize your settings and profile.
Conclusion
WhatsApp Business is a great app for small businesses that want to communicate with their customers in a simple, convenient, and professional way. It offers many features that can help you create a business profile, send and receive messages, showcase your products and services, and access useful data on your messaging performance. It is also free to download and use for most cases, and has a flexible pricing model for larger businesses that want to use WhatsApp Business API. If you are interested in using WhatsApp Business for your business, you can download it from the Google Play Store or the Apple App Store and follow the steps we have outlined in this article. We hope you found this article helpful and informative. If you have any questions or feedback, please feel free to contact us or leave a comment below. Thank you for reading!
FAQs
Here are some of the frequently asked questions about WhatsApp Business:
Can I use WhatsApp Business and WhatsApp on the same device?
Yes, you can use both apps on the same device, but you need to have different phone numbers for each app. You cannot use the same phone number for both apps.
Can I transfer my chat history from WhatsApp to WhatsApp Business?
Yes, you can transfer your chat history from WhatsApp to WhatsApp Business if you are using the same phone number. You will be prompted to restore your backup when you set up WhatsApp Business. However, you cannot transfer your chat history back to WhatsApp once you have moved to WhatsApp Business.
How can I verify my business on WhatsApp Business?
Verification is a process that confirms that your business account belongs to an authentic and notable brand. Verified accounts have a green badge with a white check mark next to their name. Verification is currently limited to a small number of businesses that meet certain criteria. You cannot request or apply for verification. WhatsApp will contact you if your account is eligible for verification.
How can I delete my WhatsApp Business account?
If you want to delete your WhatsApp Business account, you need to:
Open WhatsApp Business.
Tap More options > Settings > Account > Delete my account.
Enter your phone number in full international format and tap Delete my account.
Note that deleting your account will:
Delete your account from WhatsApp Business.
Delete your message history.
Delete you from all of your WhatsApp groups.
Delete your Google Drive backup.
How can I contact WhatsApp Business support?
If you need help with WhatsApp Business, you can contact their support team by:
Opening WhatsApp Business.
Tapping More options > Settings > Help > Contact us.
Filling out the form and tapping Send.
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